Refund Policy

Smart Power Electric Bikes – Returns & Refunds Policy (New Zealand)

Compliant with the Consumer Guarantees Act 1993 (CGA) & Fair Trading Act 1986 (FTA)

Your Rights Under New Zealand Law

All Smart Power Electric Bikes customers are protected by the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA).

Under the CGA, you are entitled to a repair, replacement, or refund if your product:

Nothing in this policy limits or replaces your rights under New Zealand law.

Returns for Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives. If your item is:

contact us immediately at sales@smartpowernz.co.nz or 0272 88 00 96 so we can assess the issue and resolve it under the CGA.

Depending on the situation, we will provide a repair, replacement, or refund.

Items Not Eligible for Returns or Refunds

The following items cannot be returned unless they are faulty (CGA applies):

These exclusions do not apply to faulty goods — faults are always covered under the CGA.

Exchanges

If you would like a different model or product, the process is:

Exchanges are not guaranteed unless the original item meets the criteria for a CGA remedy.

Refunds

Once we receive and inspect your item (where applicable), we will notify you of the outcome.

If a refund is approved:

If more than 15 business days have passed since your refund was approved, please contact us at sales@smartpowernz.co.nz or 0272 88 00 96.

Questions?

You can contact us anytime at sales@smartpowernz.co.nz or 0272 88 00 96 for help with returns, refunds, or warranty questions.